Policies & Payment Terms

At Neighborhood Glass & Door, we believe in clear communication and fair business practices. The following policies are in place to protect both our customers and our company.

• All work requires written approval (signed estimate, text confirmation, or email approval) before scheduling.
• Any changes to scope or materials may result in a revised price.
• Verbal approvals may be documented and treated as authorization to proceed.
• Payment of a deposit constitutes as acceptance of the estimate, scope of work, and all company policies

• Payment is due in full upon completion of work, unless otherwise agreed to in writing.
• For custom glass, mirrors, shower doors, or special-order materials, payment in full or a deposit may be required before fabrication or installation.
• We accept cash, check, and approved electronic payment methods.

If you are a tenant or renter:

• You are personally responsible for payment unless the property owner or management company has provided written authorization agreeing to pay.
• We do not assume owner responsibility for tenant-requested work without written approval.
• We strongly recommend tenants obtain landlord or property manager approval before scheduling work.

• For work performed at rental or managed properties, we may request:
  
  • Written owner or property manager authorization
  • Confirmation of billing responsibility
• Lack of owner approval may limit available legal remedies in the event of non-payment.

• Unpaid balances may be subject to:
  
  • Service charges as allowed by law
  • Collection efforts
  • Legal action, including small claims or civil court
• Customer agrees to be responsible for reasonable collection costs, court fees, and service fees where permitted by law.

• In accordance with California law, we reserve the right to pursue all available legal remedies for non-payment.
• Mechanic’s lien rights may apply only when legally permissible, including when work is authorized by the property owner.
• Filing deadlines and eligibility are governed by California Civil Code.

• Customer is responsible for providing safe and reasonable access to the work area.
• Delays caused by lack of access, site readiness, or customer availability may result in rescheduling fees.

• Manufacturer warranties apply where applicable.
• Glass is a fragile material; minor visual imperfections consistent with industry standards may occur.
• Damage caused after installation is not covered under warranty.

• Custom orders cannot be canceled once fabrication has begun.
• Standard service cancellations may require advance notice to avoid charges.

By approving an estimate or allowing work to proceed, the customer acknowledges and agrees to these policies and payment terms.