Commercial Client Payment Policy
At Neighborhood Glass & Door, we value long-term relationships with our commercial and property management clients. The following payment policy is designed to provide flexibility while maintaining clear expectations.
1. Standard Commercial Payment Terms
- Unless otherwise agreed to in writing, commercial invoices are due Net 15 from the invoice date.
- Payment terms may vary based on project size, scope, and materials.
2. Extended Terms by Approval Only
- Select established commercial clients may be approved for extended payment terms (Net 30 or Net 45).
- Extended terms are not automatic and must be approved in writing.
- Approval of extended terms does not waive the requirement for timely payment.
3. Custom & Special-Order Materials
- For projects involving custom glass, mirrors, storefront systems, or special-order materials, we reserve the right to require:
- A deposit
- Progress billing
- Or payment prior to installation
Regardless of approved payment terms.
4. Late Payments & Account Status
- Invoices not paid within approved terms may result in:
- Suspension of future work
- Reversion to standard Net 15 or payment-due-on-completion
- Loss of extended payment privileges
- Continued late payments may require prepayment on future projects.
5. Disputes & Invoice Questions
- Any billing questions or disputes must be submitted within 5 business days of invoice receipt.
- Undisputed portions of invoices must still be paid according to agreed terms.
6. Collection & Legal Remedies
- Past-due balances may be subject to collection efforts or legal action as permitted by law.
- Customer agrees to be responsible for reasonable collection costs, court fees, and service fees where allowed.
- We reserve the right to pursue all available legal remedies, including mechanic’s lien rights when applicable.
7. Acceptance of Commercial Terms
- Issuance of a purchase order, approval of an estimate, or allowing work to proceed constitutes acceptance of these commercial payment terms.